How to cope with breaking file downloads from MyDLP UI in Google Chrome v29

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If you use Google Chrome v29, you will encounter a problem about downloading quarantined files, user certificate and weekly report from MyDLP UI. We have deeply searched this problem and we realize that this issue is about the this version of Google Chrome, not MyDLP!

We hope that this bug of Google Chrome will be resolved. In order to cope with this issue immediately, please follow instructions below:

– Open chrome://plugins in Google Chrome.
– In Adobe Flash Player Section, disable “Type: PPAPI”. This is located in “details” part of Adobe Flash Player.

After this work around, you will be able to download quarantined log files, user certificate and weekly report from MyDLP UI in Google Chrome.

If you have any questions or comments, you can directly comment to this post.

Have a good day.

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